Everything landlords ask, in one place.
Organized by topic so you can skim. If your question isn’t here, email balai@balai.space and we’ll add it to the page (and answer you, of course).
Getting started
From the moment you join the waitlist: 1–2 business days for our verification call, then ID verification is instant, document review usually within 24 hours, and on-site visits within 3–5 days. Most landlords are live within a week.
Verification
No. ID verified (Tier 1) is the minimum to list. Documents verified (Tier 2) is the most common stopping point. On-site verified (Tier 3) is optional but it's the tier that converts inquiries fastest.
Inquiries and tenants
Never. Tenants contact you through Balai's in-app chat. Your phone stays private — we won't even show it to a tenant after they've sent deposit. If you want to switch to phone or SMS, you exchange numbers directly inside the chat thread on your terms.
Pricing and billing
Indicative: around ₱500/month per landlord, but we'll consult landlords before locking it in and give 30 days' notice before any price change. No commission on leases. No per-inquiry fees. No boosted-listing upsell.
Account and data
We collect what you submit during verification (ID image, documents, on-site photos), your contact info, and your listings. Data is stored encrypted in the Philippines. We don't sell, rent, or share it with third parties.
When something goes wrong
Lease disputes are between you and your tenant — Balai isn't a party to the contract. We can supply chat records and verification history if you need them for a barangay complaint or small-claims case.
Ready to list?
Free for the first 100 verified landlords. Verification booked within 1–2 business days.